SSUSA Job #630: Desktop Support Engineer

Job Description




 As a Desktop Support Engineer, you will provide in-house technical PC hardware and software support for employees in our  financial clients  New York office. You will respond to user calls, helpdesk tickets, and proactively troubleshoot and resolve all related problems. The ideal candidate is able to multi-task in a fast paced environment while maintaining high levels of professionalism and a customer focused demeanor.


Tasks & Duties

  • Serve as main point of contact for desktop users in NY office supporting all technology requests including, but not limited to monitoring of HelpDeskNY mail box, responding to employee requests, closing tickets in a timely fashion and creation/termination of user accounts
  • Install, configure and troubleshoot desktops/laptops in a Microsoft domain environment
  • Troubleshoot user issues with network connectivity and peripherals
  • Troubleshoot user issues with MS office applications
  • Installation, configuration and upgrades of desktop hardware, software and printers
  • Provide user support for smartphones (Blackberries/iPhone/Android)
  • Creation of new user accounts and e-mail addresses
  • Provide Polycom and video conference set-up/troubleshooting for employee meetings
  • Basic Active Directory Administration


Qualifications & Experience

It is the

  • 5+ years’ experience supporting users in a Microsoft environment
  • MCSE Certified preferred
  • Microsoft Windows 10
  • Strong knowledge of MS Office products. 2007/10/2013 and Office 365 (cloud)
  • Basic knowledge of Active Directory and Microsoft Exchange
  • Familiarity with VPN; Remote Desktop; Basic networking technologies and concepts
  • Familiarity with enterprise security products such as McAfee, Symantec, Websense
  • Ability to follow directions, as well as work independently
  • Strong communication skills





Job Location
New York City

Position Type